Refund policy

RETURN & REFUND POLICY

At GROWEL, your satisfaction is our utmost priority. We strive to ensure you love our products. However, if you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. Return Policy
You have 7 days from the date you receive your order to initiate a return request.

To be eligible for a return, the item must meet the following conditions:

Unused and Unopened: The product must be in its original, sealed condition.

Original Packaging: It must be included with all original tags, labels, and packaging.

Same Condition: The product must be in the same pristine condition as when it was delivered to you.

Important Note: Due to strict hygiene and safety standards, we cannot accept returns for any used, opened, or damaged personal care products. This includes, but is not limited to, serums, oils, creams, and any item where the seal has been broken.

2. Refund Policy
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

Approval: If your return is approved, we will initiate a refund to your original method of payment.

Processing Time: You will receive your refund within 5–7 business days after the approval is granted. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Rejection: If the returned item does not meet our eligibility conditions, it will be sent back to you, and a refund will not be issued.

3. Non-Returnable Items
The following items are not eligible for return or refund:

Any product that has been used, opened, or has a broken seal.

Items purchased during sales, special promotions, or final clearance, unless they are defective or incorrect.

Gift cards or downloadable software products.

4. Damaged, Defective, or Incorrect Items
We deeply regret any inconvenience caused if you receive a damaged, defective, or incorrect product. In such a case, please follow these steps:

Contact Us Immediately: Email us within 48 hours of receiving your delivery.

Provide Evidence: Include clear photos or a short video showing the damage, defect, or the incorrect item received alongside your packing slip.

Resolution: We will promptly arrange a replacement at no extra cost to you or process a full refund, as per your preference.

5. How to Request a Return or Report an Issue
To start a return or report a problem, please contact our customer support team:

Email: support@growel.com

Subject Line: Return Request - ------------.

Please include the following details in your email:
Your full name and order number.
The product(s) you wish to return.
The reason for the return.
For damaged/incorrect items, attach the required photo or video proof.
We will respond with further instructions and the return address.

6. Important Notes
Return Shipping Costs: The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received a defective or wrong item).

Pre-Authorization: No refunds will be processed without prior approval from our team via email. Please do not ship a return back before contacting us.

Refund Amount: Approved refunds will be issued for the cost of the product(s) only. The original shipping and handling fees are non-refundable.

If you have any questions about this policy, please contact us at INFO@GROWEL.COM.

Last Updated: 20-09-2025